Travel Agreement / Contract
This travel agreement is between the client and Namibia Holidays Tours & Safaris. In terms of this travel agreement a booking is defined as a reservation which is done by the client or the client’s travel agency. The client is defined as the person who accepts the booking on behalf of him or herself.
Travel agency is defined as any agency that places or accepts a booking for any person or group of persons or company with Namibia Holidays Tours & Safaris.
Deposits and Payment
Upon receipt of tour confirmation a non refundable deposit of 20% of total tour charges shall become payable, the balance being due and payable not later than 45 days prior to departure date. In the event of bookings being effected less than 45 days before departure the full amount charged will forthwith be payable.If the Company does not receive the full contract price by the specified deadline, the Company may cancel the reservation and retain whatever deposit or other funds it has already received from the client or his agent. It is also strongly recommended that you always send a proof of payment to the company.
Cancellation must be made in writing. Upon receipt of the written notification, Namibia Holidays Tours & Safaris will confirm receipt thereof and this date will determine the following charges.
- Up to 28 days prior to departure: Deposit forfeited
- 28 to 21 days prior to departure: 30% of total cost forfeited
- 21 to 14 days prior to departure: 50% of total cost forfeited
- 14 to 7 days prior to departure: 75% of total cost forfeited
- Less than 7 days to departure: 100% of total cost forfeited
It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.
Passport and visas
Travel agencies and clients must ensure that passports and visa’s are valid for the countries visited. Namibia Holidays Tours & Safaris cannot be held liable or responsible should a passenger be refused entry into any country for any reason.
Changes and delays
By the company: The company shall reserve the right to change any tour due to unforeseen circumstances (e.g. airlines not running on schedule, road conditions, weather, mechanical breakdown, accidents and political instability) beyond the control of Namibia Holidays Tours & Safaris. The company will try to provide adequate alternatives, but will accept no liability.
By the client: In case the client changes the itinerary on his own request, the company shall try to accommodate the client, but may charge cancellation fees. This is subject to a new quotation, which will be given to the client in writing.
Authority on Tour
At any time, the tour guide's decision is final on any matter that could jeopardize the safety and well-being of the client or group. The client must always comply strictly with the laws, customs and foreign exchange regulations of all countries visited. The Company cannot be held responsible or liable for any unlawful act or for the consequences of any such unlawful act. In this case, at the sole discretion of the Company's representative, the client may be excluded from the tour without refund. If the Company deems a client unsuitable for travel (due to a mental or physical illness or implicit danger to another client or the Company's representative), it may in its sole discretion refuse to continue with the client. If a client causes serious inconvenience or disturbance to other clients or the tour guide, the company may refuse to allow the client to proceed without any refund. This will only happen after extensive intervention by the tour guide or the company representative.
While every precaution is taken to ensure the safety of all persons participating on the tour, the client his/hers, heirs, dependants, agents, executors or their assignees, hereby irrevocably waive any rights they may have to claim, any form of compensation for any damages which the client may suffer due to injury or death whilst on, or at any time after the tour, from Namibia Holidays Tours & Safaris. Under no circumstances will Namibia Holidays Tours & Safaris be responsible for the death or injury or loss, which might occur to such persons sustained from any case whatsoever. The client hereby indemnifies and holds Namibia Holidays Tours & Safaris harmless against any and all claims whatsoever the nature.
It is the client’s obligation to ensure that he is medically fit and albe to embark on the tour. We recommend the vaccination against Hepatitis before travelling. Anti-malaria precautions should be commenced prior to departure in respect of tours to the North and clients should bring insect repellents on tour.
Namibia Holidays Tours & Safaris reserves the right without giving further notice, to make use of any photographs or films produced during any of our tours for general publicity purposes without payment or permission.
It is a condition of travel with Namibia Holidays Tours & Safaris that all guests must have insurance for medical expenses, baggage loss, cancellation/curtailment, default and personal accident.
Liability / Responsibility
The client should get him/herself acquainted with customary practices. Namibia Holidays Tours & Safaris as well as co-operating agents do act in the capacity of agents for the clients in all matters and will under no circumstances whatsoever be responsible and be exempt from any liability for accidents, injury, delay, loss or damage to property or any other loss or damage from whatever it may arise. All tours are subject to the conditions of the concerned airlines, hotels, restaurants and all other contractors involved.